This is not caused by the camera; it is likely that the privacy area has been incorrectly set.
If you open the Srihome app and go to Camera Settings > Video Settings > tap Clear All Areas, the issue should be resolved.
Please refer to the next image (an image with 4 set areas) for guidance.
![](https://www.eleprotech.com/wp-content/uploads/2023/11/Collage_20231113_113503_edit_243231061216010-1024x881.jpg)
In the privacy area settings, you can use your finger to trace the screen and save the selected areas.
If you have any questions, please feel free to contact support (support2@eleprotech.com) by email. We are available 24/7, and we will respond to your email inquiries within 24 hours.
Moreover, if you are satisfied with our product and support, we would greatly appreciate a 5-star review. We apologize for any inconvenience, but we would be grateful if you could spare some time to assist us when you have the opportunity.