If you are unable to scan the QR code, please try the following steps. This method does not require scanning the QR code.
First, as shown in the image below, if you have an Android smartphone, turn off mobile data, or if you have an iPhone, set it to airplane mode (with Wi-Fi turned on).
Once you’re ready, proceed to the next step.
If you are still unable to connect using this method, we recommend that you record a video during the process rather than providing a textual description, as this will help us quickly troubleshoot the issue. If the video file is too large to attach to an email, you can use this file sharing website: https://www.filemail.com/
If you have any questions, please feel free to contact support (support2@eleprotech.com) by email. We are available 24/7, and we will respond to your email inquiries within 24 hours.
Moreover, if you are satisfied with our product and support, we would greatly appreciate a 5-star review. We apologize for any inconvenience, but we would be grateful if you could spare some time to assist us when you have the opportunity.
