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How To Delete or Download MicroSD Card Videos.
Note: ① The mobile phone must be connected to the same LAN as the camera before the download logo will appear. ② IOS does not support video download function. ③ The firmware version of camera is above V8.1.1. ④ SP027 models do not support this function. 1. First connect the mobile phone and the camera to the same LAN 2. Open SriHomeAPP and open the playback function 3. Click the…
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How To Change or Recover Wi-Fi Connection
If you want to change the Wi-Fi of the camera or reconnect the camera, please follow the steps below. 1. Reset the camera (Here is the reset method >>>Reset） 2. Open the Srihome app and tap on the camera. If it is displayed as shown in the following diagram, please switch the connection as follows.…
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How to Restore Camera to Factory Settings?
You can reset the camera with the following steps: In that case, the camera will reset to its factory defaults (with default password: 888888). Many customers are not performing the reset correctly, which can result in connection issues. Video guide on how to reset the camera. If you have any questions, please feel free to…
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Camera ID, camera password, app account ID, password
Camera ID The Camera ID is a unique identifier for each camera. It is listed on a label attached to the camera itself. Camera Password The default password for the camera is “888888”. During the setup process, you can change the password for security purposes. The camera password is stored on the camera itself. The…
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Unable to Connect to Wi-Fi
First, if there is poor contact between the power adapter and the socket, there is a possibility that the power has been cut off. Please try unplugging and plugging in the adapter or changing the socket to ensure proper contact. Before connecting, make sure the power is on so that it doesn’t turn off during…
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How to Adjust the Time on a Camera?
Step 1. Log in to the SriHome app on your smartphone, open Settings, and select Time Setting. Please refer to Figures 1 and 2. Step 2: Select your local time zone based on your country. Click “OK”. Please refer to Figures 3 and 4 for reference. If you have any questions, please feel free to…
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Unstable Wi-Fi on Camera, Prone to Going Offline.
First, if there is poor contact between the power adapter and the outlet, it is possible that the power has been cut off. Please check by unplugging and replugging the adapter or changing the outlet, as you may not be aware that the power has been cut off. If you turn on the power again,…
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App Displays “Offline” When Adding Camera
The following questions may be helpful in resolving the issue of “camera appearing offline” during camera setup (when connecting the camera and the router via an Ethernet cable): If you have any questions, please feel free to contact support (support2@eleprotech.com) by email. We are available 24/7, and we will respond to your email inquiries within…
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System Cannot Detect SD Card.
Here are some possible reasons why this may be happening. If you have any questions, please feel free to contact support (support2@eleprotech.com) by email. We are available 24/7, and we will respond to your email inquiries within 24 hours.
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If You Cannot Scan the QR Code, Here’s How to Add the Camera to the App via a WiFi Hotspot
If you are unable to scan the QR code, please try the following steps. This method does not require scanning the QR code. First, as shown in the image below, if you have an Android smartphone, turn off mobile data, or if you have an iPhone, set it to airplane mode (with Wi-Fi turned on).…
